What I want is a refund for what I haven't received until we actually receive the furniture. We would go look for another set at the store, but we are expecting a historic ice storm in Houston. At this point, I want to demand a refund and start over, but my thirteen year old daughter loves the miserable bedroom set. So, we paid $3k for furniture that hasn't been received, and customer service that is almost impossible to reach. She said we could return what we have and select something else, but nothing similar is in stock. Who knows if the headboard will be replaced. We are supposed to be returning on vacation on that day, so I need to call and reschedule. A week or so ago I got a call from the Rooms to Go warehouse that our dresser and mirror would not be delivered until June 4th. The bedframe had a slight defect, so the store indicated that it would be replaced when we received the dresser and mirror. The "in stock" mattresses were not in stock when the delivery was made and came a few weeks later. The bed, nightstand, and the box springs were delivered on time. At that point, I was very hesitant to order something that would take five months to deliver, but my daughter really wanted the set.
We were told the mattresses, bed, and nightstand would be delivered about two weeks later and that the dresser and mirror would be delivered in early March.
#ROOMS TO GO SOFA FULL#
(She had been sleeping in her convertible crib!) We made full payment at the time of purchase. We purchased a queen bedroom set and mattresses from Rooms to Go in November as my daughter's Christmas present.